H. LIVELY TEXTILES

FAQ

 

FAQ


SHIPPING

Finished items are made to order and require a 2-3 week lead time. If longer than 3 weeks is needed to complete the order, an email will be sent notifying you of the changes.


RETURNS/EXCHANGES

At H. Lively, we take design and craftsmanship very seriously and want you to love these pieces as much as we do! Since each item is custom made, we do not accept returns, exchanges or cancellations. Finished items are carefully inspected prior to shipment, but damages can happen, so we ask that you inspect your pieces upon receipt and notify us of any damage within 48 hours and a replacement will be issued promptly.


CUSTOM REQUESTS

We do accept custom size requests and would love to work with you on your project! Custom color requests, however, is a service only available to trade partners at this time. Send custom sizing and color requests to haley@hlively.com.


We do offer special pricing to the trade! Find more information on our trade accounts here.

TRADE ACCOUNTS


Wholesale accounts are available to select retailers. Find out more about how to partner here.

WHOLESALE ACCOUNTS


To care for your item, we recommend gentle spot cleaning with warm soap and water. Do not use harsh chemicals or abrasives as this may cause discoloration. Pillows may be machine washed on a delicate cycle and hung to dry. Light iron as needed.

FABRIC CARE


H. Lively Textiles are designed in Houston, Texas and printed using eco-friendly ink on a linen-cotton blend fabric. Finished products are handmade in Houston and New York.

FABRIC SPECS & INFO


Our sales are limited but our newsletter subscribers receive an introductory discount code for joining and periodic special deals not available to non-subscribers. Sign up for our newsletter below to be the first to find out about exclusive online sales.

DISCOUNTS/SALES